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11/06/2011

Make a Complaint


As part of my role, I make first contact with people who have called in to make a complaint about police. I am expected to establish what the complaint is, and try and deal with it before formally recording it. Some are not actually complaints, just a misunderstanding by the person who took the initial call. A number are made by people who believe they can avoid criminal prosecution by making allegations against the officer who dealt with them.  Some are genuine, and these are recorded and submitted for further investigation. 

Another group are those people who have a total inability to accept the views or opinions of others. Such people can never accept that they may have been in the wrong, and will argue against the most compelling of evidence. Such people spend their lives in battle with various authorities, neighbours and anyone else who challenges them. They are an expert in every field. 

I find such people fascinating. Something within them causes them to genuinely believe they are in the right - any argument to the contrary is rebuffed, and police, courts and witnesses are all accused of error. It is not that these people are lying, they really do believe their own account of events. It is as though their brain has some kind of defensive mechanism that prevents feelings of being guilty or wrong. They are totally unable to empathise or see things for the point of view of others. 

One of my officers is like this. She is one of the worst performing officers I have ever experienced, and has taken a significant portion of her career off sick. All challenges to her are rebuffed - she genuinely believes herself to be very good at her job, despite the lack of any evidence to that effect. All efforts to help her improve are met with contradictory arguments and allegations of bullying. She cannot accept that she is bad at her job, and believes that her needs must always come first. Unfortunately, it is incredibly hard to be sacked from the police for poor performance. She will see her career out in some pointless office job, making constant allegations requiring investigation to be found to be baseless. Much as the deluded members of the public who insist on making complaints to cover for their own failures. They all take up valuable time and tax payers money that could be better used elsewhere.   

9 comments:

Anonymous said...

Have her posted to Gadget's crew. She'd fit right in - and would doubtless insist on being 'first' every time ;^) .

Ray.

MTG said...

Ray makes the oblique point that defective personalities are readily observed on Gadget but the bloggers 200 weeks and thinking policeman themselves, respond just as well to any simple poke test.

Mental exercises best maintain a healthy mind. In addition to her ineffectiveness, the subject lady here is probably suffering the effects of chronic depression. Self destruction is easily induced by yielding to pride and arrogance.

A personality trait will be cultivated through blinkering onself to fault. It is reinforced by habitual rejection of good advice and reasoning. Therapeutic doses of apology, essential to the healthy disposition, are completely denied and this further harms a victim destined to ensnare him/herself.

Anonymous said...

Ah there he is,as expected. Anyone got a thesaurus?
There are wasters in every job.
Jaded.

Anonymous said...

MTG
"Mental exercises best maintain a healthy mind."
"Self destruction is easily induced by yielding to pride and arrogance."
"A personality trait will be cultivated through blinkering onself to fault. It is reinforced by habitual rejection of good advice and reasoning. Therapeutic doses of apology, essential to the healthy disposition, are completely denied and this further harms a victim destined to ensnare him/herself."

Dr. Gray, heal thyself.

Tang0

Anonymous said...

Permit a digression of apologies, delivered with such speed and measure as will mitigate major offence experienced by my regular uniformed stalkers.

Anonymous said...

MTG,
No offence intended or taken. Stalking? It's all relative - who watches those who watch the watchmen?

Tang0

MTG said...

In that event I resume my ironing chores with a weight lifted and delight in your appreciation of Juvenal, Tnago.

allcoppedout said...

You make some good points here Weary. You'll be aware you could fit the profile yourself - that you could project your own failings on to others. I don't know you, but would doubt this on what else I've scanned here.
There is a general inability in our public services to accept and deal with complaints properly and they often use the issues you raise here. What we need is to be still able to spot the real stuff in the dross. We don't.

Sympathies on the female officer - I had a whole crew of them I'd have sacked. I doubt any of them ever completed a shift on nights.

Anonymous said...

I remember a female officer from when I was new.We did night shift every 4 weeks on our rota.Without fail this WPC would get her "period pains" to coincide with nights.Everyone was too scared to challenge this.After about a year the shift pattern changed and we were put on a 5 week shift pattern.She then became the only woman in the world to get her period every 5 weeks.I was embarrassed to be in her company.
Jaded